/ / / Customer Service

Customer Service

The goal of this course is to help you understand what customer service is, why it is important and how can you improve it.

This course covers:

  • Characteristics and impact of good customer service,
  • Communication skills – active listening, asking appropriate questions,
  • Adjusting your service to meet customer needs,
  • Handling customer complaints,
  • Essential skills (product knowledge, attentiveness, persistence).

Learning outcomes

  • Why it’s important to provide great customer service,
  • How to improve various significant aspects of customer service,
  • How to meet customer needs,
  • How to communicate with customers appropriately and effectively,
  • How to handle complaints.

Voice Over

  • None

Language

  • English

Usage

  • For internal training only.
  • For unlimited amount of users.
  • This course cannot be sold or resold.
  • Copyright and ownership edloomio.

How to Use

  • The course can be downloaded in a SCORM 1.2 zip file. Use the SCORM activity in your edloomio LMS to upload this course.
  • The completion settings are Passed/Failed