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Conflict Resolution

The goal of this course is to help you understand what conflict is, how it affects you and how to handle it.

This course covers:

  • Categories and common causes of work-related conflicts,
  • Constructive and destructive conflicts,
  • Preventing conflict – warning signs, understanding the other party,
  • Strategies for handling conflicts,
  • A manager’s role in conflict situations.

Learning outcomes

  • What is a conflict and what causes it,
  • How to avoid and prevent conflicts,
  • How team manager can create a low conflict environment,
  • How to approach and handle conflict situations.

Voice Over

  • None

Language

  • English

Usage

  • For internal training only.
  • For unlimited amount of users.
  • This course cannot be sold or resold.
  • Copyright and ownership edloomio.

How to Use

  • The course can be downloaded in a SCORM 1.2 zip file. Use the SCORM activity in your edloomio LMS to upload this course.
  • The completion settings are Passed/Failed